Refund Policy

Last updated: October 16, 2026

Returns

We offer a 30-day money-back guarantee on all purchases. If you are not completely satisfied with your FurAway roller, you may request a return within 30 days of receiving your order.

Eligibility

To be eligible for a return, the item must be:

• Unused and in the same condition that you received it
• In the original packaging
• Returned within 30 days of delivery

We reserve the right to refuse returns that do not meet these conditions.

How to Request a Return

To initiate a return, please email us at info@furawayuk.co.uk with your order number, reason for return, and any supporting photos if applicable. Our team will respond within 1-2 business days with return instructions.

Please do not send items back without contacting us first. Returns sent without prior authorisation may not be accepted.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in return transit.

Refund Process

Once we receive and inspect your returned item, we will notify you by email of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that your bank or payment provider may take additional time to process the refund.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of delivery at info@furawayuk.co.uk with:

• Your order number
• A clear photo of the damage or defect
• A brief description of the issue

We will send a replacement at no extra cost or issue a full refund, depending on your preference and stock availability.

Non-Returnable Items

Items that have been used, altered, or damaged by the customer after delivery are not eligible for return or refund.

Late or Missing Refunds

If you have not received your refund within the stated timeframe, please first check your bank account or contact your payment provider. If you still have not received your refund, please contact us at info@furawayuk.co.uk and we will look into it for you.

Cancellations

Orders can be cancelled within 12 hours of being placed, provided they have not yet been dispatched. Once an order has been dispatched, it cannot be cancelled and must follow the standard returns process.

Questions?

If you have any questions about returns or refunds, please do not hesitate to contact us at info@furawayuk.co.uk or +44 7359 792581.

FurAway: 9 Aveling Way, Shireoaks, Worksop, S81 8FF.